1. Introduction

Rawxel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B raw materials trading platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, company name, position, mobile number, country, and city
• Business Information: Company registration details, business verification documents, tax information
• Transaction Data: RFPs, bids, offers, orders, payment information, and transaction history
• Communication Data: Messages, inquiries, and correspondence with other users and our support team
• Profile Information: Additional business details, certifications, and preferences

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, search queries, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Session cookies, preference cookies, and analytics cookies
• Log Data: Access times, error logs, and system diagnostics

3. How We Use Your Information

• Platform Operations: Provide, maintain, and improve our services
• Transaction Facilitation: Connect buyers and sellers, process bids and orders
• Communication: Send notifications, updates, and respond to inquiries
• Verification: Verify business credentials and prevent fraud
• Analytics: Understand usage patterns and improve user experience
• Marketing: Send relevant business opportunities and platform updates (with opt-out options)
• Legal Compliance: Comply with legal obligations and enforce our terms
• Security: Detect, prevent, and address security issues and fraudulent activity

4. Information Sharing and Disclosure

4.1 With Other Users

Your business profile, company information, and transaction-related data are visible to other platform users to facilitate business connections. You can control visibility settings in your account preferences.

4.2 Service Providers

We share information with third-party service providers who assist with payment processing, cloud hosting, analytics, customer support, and other business operations. These providers are contractually obligated to protect your data.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety of users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures for security breaches

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

After account closure, we may retain certain information for legal compliance and business analytics in anonymized form.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at privacy@rawxel.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and remember your preferences
• Understand how you use our platform
• Provide personalized experiences
• Analyze platform performance and security

You can control cookie preferences through your browser settings, but this may limit platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data protection agreements.

10. Children's Privacy

Our platform is designed for B2B use and is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through platform notifications. The "Last Updated" date at the top indicates when the policy was last revised.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: privacy@rawxel.com
• Address: Rawxel Data Protection Officer

14. Supervisory Authority

If you are located in the European Economic Area or other jurisdictions with data protection authorities, you have the right to lodge a complaint with your local supervisory authority if you believe we have violated your data protection rights.